Terms and Conditions (and Returns) Policy

Returns Policy

A full refund will be provided to any goods returned to us, with their original packaging and within 30 days from the time tracking/shipping email/notification was sent.  Shipping expenses, are not refundable, and return postage responsibility of the customer.

The very nature of Orgonite and Wooden handcrafted products, mean they are unique and some natural flaws are part of their design, however if the goods arrive are faulty or have been damaged in transit, we will look at each individual case and do our best to create a resolution for all parties. We may replace those goods if they are returned to us within 30 days of purchase at the discretion of the artist.

Unfortunately we do not  accept exchanges and have a no “change of mind” refund policy (we have gift cards available).

Please note – as this product made out of natural materials, it may have flaws inherent in its nature, this is all part of the product so please embrace each pieces uniqueness.

Delivery Times

We will process your order within 1-3 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 7-10 days for delivery to commence domestically and internationally.

We understand that whilst delays are super frustrating, once your order is in the postal network for delivery, we will not issue refunds, and best to contact the postal service directly as we cannot control delays or speed of deliveries once out of our hands. Some times there will be delays with postage, especially during heavy traffic times such as Christmas etc, which is also out of our hands, in saying that we will always do our best to assist where we can, on a case by case basis. Thanks!

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